Get remote support

Choose how you’d like a Pronetsys technician to help. Pick an option below — most take under a minute to set up.

● Recommended

Pronetsys Remote Agent

Our own secure support agent, built in-house. Best when we’ll be helping you more than once — install it once and we can connect whenever you need us, only after you’ve asked and we approve your computer. You give it a name we’ll recognise.

Get the support agent 🪟 Windows · you’ll be asked for a name we can identify

One-time session

A quick, temporary connection for a single fix. Download, run it, and read the 9-digit code to your technician.

Download Splashtop SOS
› On a phone or tablet?
On iPhone, iPad or Android, download from sos.splashtop.com instead, then share the code shown.

Always-on access

For computers we look after regularly. Set it up once for fast, direct access whenever you need help.

Install unattended access

Jump onto your desktop

Share your screen through Jump Desktop and let our representative in.

Get Jump Desktop
› How it works
Download and install Jump Desktop, then under Share your screen copy the jumpto.me/xxx-xxx-xxx link and send it to your technician.

Chat with a technician

Not sure which to pick, or just need a quick answer? Message us directly on WhatsApp.

Chat on WhatsApp
You’re in control. A technician can only connect when you’ve asked for help — and with the Pronetsys agent, not until we’ve approved your computer. You can remove any of these tools at any time.